Refund Policy

Effective Date: February 2026 Last Updated: May 2026

Introduction

Welcome to Nano Banana 2, your premier AI-powered creative platform for generating stunning images and videos. We strive to provide exceptional service and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

Subscription Management and Cancellation

How to Cancel Your Subscription

You can manage and cancel your subscription through:

  1. Account Dashboard: Visit your Credits page in your account dashboard to manage your subscription
  2. Email Request: Contact our support team at [email protected]

Subscription Cancellation Policy

  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of your current billing period
  • You will continue to have access to premium features until your subscription expires
  • No refunds are provided for partial billing periods unless otherwise specified below

Subscription Credits and Renewals

  • Subscription credits are allocated as a recurring allowance for the applicable billing cycle
  • Unless expressly stated otherwise in the applicable pre-purchase disclosures, unused subscription credits reset at the beginning of the next billing cycle, including upon renewal, and do not roll over
  • Separately purchased credit packages are distinct from subscription credits and, unless expressly stated otherwise in the applicable purchase terms, remain available until used
  • If you believe your credited amount was not applied in accordance with your purchase terms, contact support promptly so we can review your account history

Limited Refund Scenarios

New Subscription Refunds

Refunds may be considered for new subscriptions under specific circumstances:

  • Must be requested within 7 days of purchase
  • Account usage and service utilization will be reviewed
  • Processing fees may be deducted from any approved refund
  • Each case is evaluated individually

Subscription Upgrade Refunds

When upgrading between subscription plans:

  • Your current subscription will be cancelled
  • A partial refund may be provided based on remaining time and usage
  • The new subscription will be charged at full price
  • Refund amounts are calculated on a case-by-case basis

Credit Package Refunds

Credit packages are generally non-refundable once purchased. However, refunds may be considered in exceptional circumstances:

  • Requests must be made within 7 days of purchase
  • Account usage will be reviewed
  • Significant usage of credits may affect refund eligibility
  • Each request is evaluated individually

Used credits include credits applied to a generation request that was accepted or processed but later blocked, rejected, withheld, or marked failed because of safety checks, moderation decisions, abuse-prevention rules, or acceptable-use enforcement.

Non-Refundable Items

The following are generally not eligible for refunds:

  • Credit packages that have been substantially used
  • Subscriptions beyond the cancellation period
  • Services where significant content has been generated
  • Promotional or discounted purchases

Refund Request Process

How to Request a Refund

Contact our support team at: [email protected]

Please include:

  • Your account email address
  • Transaction details
  • Reason for refund request

Review Process

  • All refund requests are reviewed individually
  • We may request additional information
  • Account usage and circumstances will be considered
  • Decisions are made at our discretion

Special Circumstances

Technical Issues

If you experience technical problems that prevent service use:

  • Contact support promptly
  • Allow our team to attempt resolution
  • Refunds may be considered if issues cannot be resolved

Billing Errors

For billing errors:

  • Contact support immediately
  • Provide relevant documentation
  • Corrections will be processed promptly

For avoidance of doubt, a reset or expiration of subscription credits that occurs in accordance with the applicable pre-purchase disclosures and purchase terms does not, by itself, constitute a billing error. Billing errors may include duplicate charges, charging for the wrong plan, or failure to apply the subscribed credit allocation in accordance with the applicable purchase terms.

Contact Information

Customer Support Email: [email protected]

For subscription management, you can also visit your account dashboard.

Policy Updates

This policy may be updated from time to time. Changes will be posted on our website.

Agreement

By using our services, you agree to this Refund Policy in conjunction with our Terms of Service.

For questions about this policy, contact: [email protected]